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FAQ

1. What is Rakaubox?

Rakaubox specializes in custom-made epoxy and solid wood furniture, serving boards, and unique handmade designs crafted from premium materials like walnut, oak, and olive wood.

2. Do you accept custom orders?

Yes! We create personalized furniture and accessories tailored to your specific needs and preferences. Contact us to discuss your project.

3. What payment methods do you accept?

We accept:

  • Credit Cards (Visa, MasterCard, American Express)

  • Bank Transfers

  • Digital Wallets (BTC, Apple Pay, etc.)

4. Do you ship internationally?

Yes, we ship our products worldwide. Please note that additional customs fees or import duties may apply for international orders.

5. How long does it take to complete a custom order?

Depending on the complexity of the design, custom orders typically take 2-6 weeks to complete before shipping.

6. Can I return a product?

Yes, standard products can be returned within 14 days, provided they are unused and in original condition. Unfortunately, custom-made products are non-returnable unless there is a manufacturing defect.

7. How do you ensure product quality?

We use only premium-grade materials and carefully inspect every product to ensure it meets our high standards before shipping.

8. What makes Rakaubox unique?

Our designs combine traditional craftsmanship with modern aesthetics. Each piece is handmade, ensuring that no two products are alike.

9. How can I care for my Rakaubox product?

To maintain your product:

  • Avoid exposure to extreme temperatures or direct sunlight.

  • Clean with a soft, damp cloth.

  • For wooden surfaces, use food-safe mineral oil periodically.

10. How can I contact Rakaubox?

You can reach us via:

Payment Policies

Accepted Payment Methods

  • Credit Card (Visa, MasterCard, American Express)

  • Bank Transfer/Wire Transfer

  • Digital Wallets (Apple Pay, BTC, etc.)

Payment Security

  • All payment transactions are protected using SSL encryption technology.

  • Credit card information is not shared with third parties.

Refunds

  • Approved refunds are processed according to the original payment method.

  • Refunds may take 7-14 business days due to banking processes.

Installment Options

  • Installment plans are available through partnered banks.

Taxes and Additional Fees

  • Product prices include VAT (Value-Added Tax).

  • Additional charges such as customs fees for international deliveries are the responsibility of the buyer.

Terms and Conditions

General Terms

  • By accessing our website, you agree to these terms and conditions.

Product Information and Orders

  • Product descriptions are presented as accurately as possible.

  • We reserve the right to cancel orders in the case of incorrect or incomplete information.

Shipping and Delivery

  • Orders are processed and shipped within 2-5 business days.

  • Delivery times vary depending on your location.

Cancellations and Returns

  • You can cancel your order before it is shipped.

  • Unused products can be returned within 14 days of receipt.

User Responsibility

  • Misuse of our website may result in legal action.

Copyright and Content Usage

  • All content and images on our website are protected by copyright.

  • Unauthorized use of the content is prohibited.

Privacy and Data Protection

  • Your personal information is safeguarded in accordance with our Privacy Policy.

Privacy Policy

Collection of Personal Data

  • Personal information collected through our website (name, email, address, etc.) is used solely to process your orders and improve service quality.

Sharing of Information

  • Personal information is only shared with third parties when legally required or to facilitate services (e.g., shipping providers).

Cookies

  • Our website uses cookies to enhance user experience. Cookie preferences can be adjusted in your browser settings.

Data Security

  • Personal information is stored on secure servers and protected from unauthorized access.

Your Rights

  • You have the right to access, correct, or delete your personal data. Contact us to make such requests.

Return Policy

Return Period

  • Products can be returned within 14 days of the delivery date.

Return Conditions

  • Returned products must be unused, undamaged, and in their original packaging.

  • Custom-made products are not eligible for returns.

Return Process

  • Contact our customer service team to initiate a return.

  • Return shipping costs are the responsibility of the customer, except for defective or incorrect items, where the cost is covered by us.

Refunds

  • Refunds will be processed using the original payment method and may take 7-14 business days.

Digital Product Policy

Product Delivery

  • Digital products will be sent to the specified email address after payment is confirmed.

Refunds and Cancellations

  • Digital products are non-refundable and non-cancellable once delivered.

  • For incorrect or incomplete deliveries, please contact our support team.

Usage Terms

  • Digital products are for personal use only. Reproduction, distribution, or resale of the products is prohibited.

Technical Support

  • We provide technical support for any issues related to our digital products.

Special Policies

Custom Products

  • Custom-designed products cannot be canceled or returned.

Warranty

  • All our products are covered by a 1-year warranty against manufacturing defects.

  • The warranty does not cover damage caused by improper use.

International Shipping

  • Customs fees and duties for international orders are the responsibility of the buyer.

Pricing and Promotions

  • Prices and promotions are subject to change without prior notice.

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